Having Technology Issues? Student and Parent Technology Resources

Fri, 04/24/2020 - 11:41am


Technology Support Request Form Use this form to report issues with Canvas, Synergy, Chrome Book, Google Meet, etc.

HCPSS Connect Issues Form Use this form if you aren't receiving emails from MWES or HCPSS.



Student Technology Resources

Parent Technology Resources

For information about Parent Notification Preferences in CANVAS, click here.

Instructions to complete FAMILY FILE, click here. SPANISH  KOREAN



How Do I Navigate Canvas - Chinese

How Do I Navigate Canvas - Korean

How Do I Navigate Canvas - Spanish

Accessing Canvas as a Parent

Parent Access - Chinese

Parent Access - Korean

Parent Access - Spanish

Virtual Learning Help

Virtual Learning Tip Sheet.pdf

Virtual Learning Parent Took Kit

For information about how to log in to a Google Meet, click here.


How to Use Camera on Chrome Book to Submit Assignments on Canvas

Camera on Chrome Book.pdf


Video link with step by step directions (created and shared by another tech teacher):


How to take screenshots and pictures on a Chromebook and then submit as an assignment in Canvas:

click here for instructions


Experiencing Chrome Issues: Black Screen?; Not Seeing Presentations?; Can't Access Chat Room? Here are some things to try to fix the problem:

Visit The New Chromebook Care Webpage:


  1. Click on the 3 dot menu in the top right of Chrome
  2. Go down to 'More Tools' and over to 'Clear Browsing Data'
  3. This will open an advanced settings window.
  4. The students can clear cookies and cached images and files.  


What Do I Do If My Student's Chrome Has Physical Damage (ie:cracked screen, water damage, etc.)?

We are pleased to announce that the Technology Support Center at the Old Cedar Lane building in Columbia has reopened. 

 Staff and students needing device support can go to any of the following Technology Support Centers:

  • Old Bushy Park Elementary School, Room E2 (door to the left of the front entrance), 2690 Route 97, Glenwood (Building is between Glenwood Middle School and Bushy Park Elementary School)
  • Old Cedar Lane, Gymnasium (door on the left side of the building; follow the signs), 5451 Beaverkill Road, Columbia (Building shares a parking lot with Harper’s Choice Middle School)

Note! Both locations are in old school buildings that are not located at the same sites as the new schools with similar names. Anyone seeking assistance should go to the locations listed above and not go to or call the current schools regarding the Technology Support Center.

Technology Support Center hours are:

  • Monday: 7:30 a.m. - 12:30 p.m.
  • Wednesday: 1:00 pm. - 4:00 p.m.
  • Friday: 7:30 a.m. - 12:30 p.m.

Please note that Technology Support Centers are closed any day that HCPSS offices are closed.

Technology Support Center hours and location details also are online at www.hcpss.org/devices/#support