Having Technology Issues? Student and Parent Technology Resources

Fri, 04/24/2020 - 11:41am

FORMS

Technology Support Request Form Use this form to report issues with Canvas, Synergy, Chrome Book, Google Meet, etc.

HCPSS Connect Issues Form Use this form if you aren't receiving emails from MWES or HCPSS.

 

GUIDES

Student Technology Resources

Parent Technology Resources

For information about Parent Notification Preferences in CANVAS, click here.

Instructions to complete FAMILY FILE, click here. SPANISH  KOREAN

 

Virtual Learning Help:

Virtual Learning Tip Sheet.pdf

Virtual Learning Parent Took Kit

For information about how to log in to a Google Meet, click here.

 

How to Use Camera on Chrome Book to Submit Assignments on Canvas

Camera on Chrome Book.pdf

 

Video link with step by step directions (created and shared by another tech teacher):
https://hcpss.instructuremedia.com/embed/fdfa4a96-cb47-4de2-be32-c42243dfe7e3

 

How to take screenshots and pictures on a Chromebook and then submit as an assignment in Canvas:

click here for instructions

 

Experiencing Chrome Issues: Black Screen?; Not Seeing Presentations?; Can't Access Chat Room? Here are some things to try to fix the problem:

  • UNINSTALL CHROME EXTENSIONS
  • CLEAR THE CACHE AND COOKIES BY DOING THE FOLLOWING:
  1. Click on the 3 dot menu in the top right of Chrome
  2. Go down to 'More Tools' and over to 'Clear Browsing Data'
  3. This will open an advanced settings window.
  4. The students can clear cookies and cached images and files.