Having Technology Issues? Student and Parent Technology Resources

FORMS

Technology Support Request Form Use this form to report issues with Canvas, Synergy, Chrome Book, Google Meet, etc.

HCPSS Connect Issues Form Use this form if you aren't receiving emails from MWES or HCPSS.

 

GUIDES

Student Technology Resources

Parent Technology Resources

For information about Parent Notification Preferences in CANVAS, click here.

Instructions to complete FAMILY FILE, click here. SPANISH  KOREAN

CANVAS ORIENTATIONS

https://hcpss.instructure.com/courses/9495/pages/elementary-orientation-video

PARENT NAVIGATION GUIDES

How Do I Navigate Canvas - ChinesePreview the document

How Do I Navigate Canvas - KoreanPreview the document

How Do I Navigate Canvas - SpanishPreview the document

Accessing Canvas as a Parent

Parent Access - ChinesePreview the document

Parent Access - KoreanPreview the document

Parent Access - SpanishPreview the document

Virtual Learning Help

Virtual Learning Tip Sheet.pdf

Virtual Learning Parent Took Kit

For information about how to log in to a Google Meet, click here.

 

How to Use Camera on Chrome Book to Submit Assignments on Canvas

Camera on Chrome Book.pdf

 

Video link with step by step directions (created and shared by another tech teacher):
https://hcpss.instructuremedia.com/embed/fdfa4a96-cb47-4de2-be32-c42243dfe7e3

 

How to take screenshots and pictures on a Chromebook and then submit as an assignment in Canvas:

click here for instructions

 

Experiencing Chrome Issues: Black Screen?; Not Seeing Presentations?; Can't Access Chat Room? Here are some things to try to fix the problem:

Visit The New Chromebook Care Webpage:

https://www.hcpss.org/devices/chromebook-care/

  • UNINSTALL CHROME EXTENSIONS
  • CLEAR THE CACHE AND COOKIES BY DOING THE FOLLOWING:​
  1. Click on the 3 dot menu in the top right of Chrome
  2. Go down to 'More Tools' and over to 'Clear Browsing Data'
  3. This will open an advanced settings window.
  4. The students can clear cookies and cached images and files.  

​CHROMEBOOK RESET INSTRUCTIONS

What Do I Do If My Student's Chrome Has Physical Damage (ie:cracked screen, water damage, etc.)?

Effective Monday, March 28, the Technology Support Center at Old Bushy Park will be closed until further notice, and the Old Center Lane site hours of operation will be adjusted to two days a week: Wednesdays, 11:30 a.m.-3:30 p.m. and Fridays, 7:30 a.m.-12:30 p.m.

Beginning Monday, March 28, 2022

Students and staff may visit the Technology Support Center at Old Cedar Lane, gymnasium (follow outer signs to door around left side of building), 5451 Beaverkill Road, Columbia.

Note! The location is an old school building not located at the same site as the current Cedar Lane School. Anyone seeking assistance should go to the location listed above and not go to or call the current school regarding the Technology Support Center.

Hours of Operation:

  • Wednesdays: 11:30 a.m.–3:30 p.m.
  • Fridays: 7:30 a.m.–12:30 p.m.

Please note that Technology Support Center is closed any day that HCPSS offices are closed.