Having Technology Issues? Student and Parent Technology Resources

Fri, 04/24/2020 - 11:41am

FORMS

Technology Support Request Form Use this form to report issues with Canvas, Synergy, Chrome Book, Google Meet, etc.

HCPSS Connect Issues Form Use this form if you aren't receiving emails from MWES or HCPSS.

 

GUIDES

Student Technology Resources

Parent Technology Resources

For information about Parent Notification Preferences in CANVAS, click here.

Instructions to complete FAMILY FILE, click here. SPANISH  KOREAN

CANVAS ORIENTATIONS

https://hcpss.instructure.com/courses/9495/pages/elementary-orientation-video

PARENT NAVIGATION GUIDES

How Do I Navigate Canvas - Chinese

How Do I Navigate Canvas - Korean

How Do I Navigate Canvas - Spanish

Accessing Canvas as a Parent

Parent Access - Chinese

Parent Access - Korean

Parent Access - Spanish

Virtual Learning Help

Virtual Learning Tip Sheet.pdf

Virtual Learning Parent Took Kit

For information about how to log in to a Google Meet, click here.

 

How to Use Camera on Chrome Book to Submit Assignments on Canvas

Camera on Chrome Book.pdf

 

Video link with step by step directions (created and shared by another tech teacher):
https://hcpss.instructuremedia.com/embed/fdfa4a96-cb47-4de2-be32-c42243dfe7e3

 

How to take screenshots and pictures on a Chromebook and then submit as an assignment in Canvas:

click here for instructions

 

Experiencing Chrome Issues: Black Screen?; Not Seeing Presentations?; Can't Access Chat Room? Here are some things to try to fix the problem:

Visit The New Chromebook Care Webpage:

https://www.hcpss.org/devices/chromebook-care/

  • UNINSTALL CHROME EXTENSIONS
  • CLEAR THE CACHE AND COOKIES BY DOING THE FOLLOWING:​
  1. Click on the 3 dot menu in the top right of Chrome
  2. Go down to 'More Tools' and over to 'Clear Browsing Data'
  3. This will open an advanced settings window.
  4. The students can clear cookies and cached images and files.  

​CHROMEBOOK RESET INSTRUCTIONS

What Do I Do If My Student's Chrome Has Physical Damage (ie:cracked screen, water damage, etc.)?

Effective Monday, March 22, the HCPSS Technology Support Center site at the ARL will close for device exchanges, returns and support. A new support center will open at the nearby Old Cedar Lane building in Columbia.

At that time, devices may be exchanged or returned at any of the following Technology Support Centers:

  • Old Bushy Park Elementary School, Room E2 (door to the left of the front entrance), 2690 Route 97, Glenwood (Building is between Glenwood Middle School and Bushy Park Elementary School)
  • Old Cedar Lane, Gymnasium (door on the left side of the building; follow the signs), 5451 Beaverkill Road, Columbia (Building shares a parking lot with Harper’s Choice Middle School)

Note! Both locations are in old school buildings that are not located at the same sites as the new schools with similar names. Anyone seeking assistance should go to the locations listed above and not go to or call the current schools regarding the Technology Support Center.

Hours of operation are Monday, Wednesday and Friday from 7:30 a.m.-12:30 p.m., and Tuesday and Thursday from 2-5 p.m. Please note that Technology Support Centers are closed any day that HCPSS offices are closed.